Terms & Conditions.
Shower Door Wholesalers (SDW) requires from each purchaser acceptance of all Terms and Conditions set forth when making online purchase of shower door. SDW will not fabricate any shower door unless these terms and conditions are agreed upon.
SDW will not fabricate any door/enclosure until paid in full. Once payment is received SDW will arrange for measurement and will make any necessary deductions to the glass sizes to ensure a proper fit.
All installations are made between the hours of 9:00 am and 5:00 pm Monday through Friday. The purchaser will be given a four-hour window for delivery and installation. Installation does not mean or include removal of existing shower door, glass or hardware.
Cancellations or Refunds
Every piece of glass made by SDW is unique and one of a kind. All of our shower doors and enclosures are custom made for the purchaser only and cannot be used in any other opening. If the purchaser wants to cancel their custom order, they must call and send an email to [email protected] (within 24 hours) of purchase. All refunds will be issued by check only.
It the cancellation occurs between after the 24-hour period, there will be a cancellation fee of $150.00. Once the glass is cut there are NO CANCELLATIONS or REFUNDS, and the purchaser is obligated to receive their custom made shower door.
The federal government mandates that no defects should be visible in the glass when it is viewed vertically or horizontally from a distance of 11 feet away under normal lighting conditions. All our glass meets or exceeds these standards set forth by the federal government. The remaking of any glass due to normal blemishes will be based solely at the discretion of (SDW) and based on using industry standard tolerance levels. Warping of glass is common and may occur during the tempering process. This will remain within accepted tempering association’s guidelines. Specifications are only available upon request from purchaser.
The glass manufacturing industry has an accepted cutting tolerance level so all glass sizes can vary plus (+) or minus (-) up to 1/8”. If your glass is within these tolerance levels SDW will not be responsible for any remakes of new glass whatsoever. Vertical gaps on doors may vary from 1/16” to 3/8” depending on the configuration. All wall mounted shower doors will typically have a 3/8” to ½” gap at the bottom. Vinyl seals are available free of charge only at time of purchase or installation. After time the vinyl seals may discolor or deteriorate. These seals are considered a Wear and Tear Item and will not be replaced by SDW unless paid for by purchaser. If the purchaser wants SDW to deliver and install such seals, the purchaser will also be responsible to pay a minimum service fee of $125.00.
All glass has a greenish hue or tint due to the iron content in the glass. This greenish hue can vary due to the size and thickness of the glass. Low iron glass has a less greenish hue and can also vary due to the size and thickness of the glass. Shower enclosure glass is required to be tempered. All of our tempered glass is inspected and certified by the (SGCC) Safety Glazing Certification Counsel to insure the best quality tempered glass in the industry. Temper logos may appear in any corner of the glass. If the purchaser does not want tempering logos they must notify (SDW) in writing prior to the fabrication of the glass.
Installations and Repairs
Shower Door Wholesalers will not be responsible for any structural integrity of the wall or any other mounting surface. SDW will not assume any responsibility for cracked surface material due to installation or removal of existing enclosures. All units require hole drilling in tile, marble, granite and in some cases notching of bull nose or decorative border tiles. Also on occasion we need to drill into cast iron or fiberglass tubs to safely secure the unit. With glass tiles we may recommend drilling through grout lines only to secure enclosure. Glass tiles as well as porcelain and ceramic will on occasion crack while drilling. Shower Door Wholesalers will not be held responsible to repair or replace any tiles that break due to normal drilling. Any tile or surface damage that may result in the removal of an existing unit or upon an installation of a new unit is to be corrected by the purchaser at his/her expense. Shower bases/tubs with an incorrect pitch can cause water damage. Incorrect pitched sills may drain water onto the outside floor. A threshold or wedge will be installed by SDW under any door where the curb is pitched wrong or off level towards the outside of the enclosure. If purchaser refuses this threshold upon the initial installation, SDW will charge a service fee at a minimum of $125.00 to go back and install one after the initial installation has occurred. Opening door outward can cause water to drain down on bathroom floor. Correctly built stalls following quality construction will eliminate most of the above problems. Although the doors and enclosures are manufactured to fit given sizes, there may be steam or water leakage, especially in a direct spray situation. The purchaser is to take into consideration the positioning and aim of the showerhead(s), water pressure, body sprays and any detachable shower sprayers. Please keep in mind a frameless shower is made to deflect water, not retain it. All glass will be centered on curb or tub, unless otherwise specified by purchaser. Glass hinged doors swing in and out unless layout of opening dictates otherwise.
Shower Door Wholesalers will assume no liability due to unforeseen conditions such as drilling into pipes that are hidden behind walls where drilling is necessary. SDW requests that the contractor or homeowner notifies SDW prior to drilling if a pipe is in the area where a hole is needed. SDW will redesign and work around a pipe if notified prior to design and installation.
Any special costs for fabrication and transporting glass where we do not have accessibility to, stairs or an elevator will be at purchaser’s expense. (Example: Lift).
All drawings done by Shower Door Wholesalers are not to scale and may not be 100% accurate.
All our shower doors and enclosures are custom made specifically for your opening. Once you sign off on the design and sizes, no alterations can be made since the sizes get sent directly to our facilities to be custom made.
All defects in the glass and hardware such as scratches, chips, etc., must be acknowledged within 48 hours of installation and purchaser must email all photos of said defects to [email protected]
If the purchaser wants to reschedule a prescheduled installation or repair, they must contact us via phone or email 24 hours prior to their scheduled appointment. If SDW arrives to a pre-scheduled appointment and the purchaser or representative fails to appear at the scheduled time, the purchaser will be charged $125.00 for restocking and or rescheduling.
If Shower Door Wholesalers must remove an existing enclosure, SDW will not be held liable for any damage to walls, tiles, furniture, or any other items in the bathroom while removing the enclosure. SDW will attempt to cover existing holes that were hidden behind the old existing enclosure. Due to conditions & configurations, as well as thickness differences from the previous enclosures, SDW will not be responsible or be expected to cover or fill these holes that were originally drilled to support the old unit. After removing existing enclosures, you may see discoloration or stains on tile, cultured marble, marble, granite, etc. which are common. SDW will not be responsible to remove any such stains after removal. SDW will dispose of the old enclosure at purchaser’s request at the time of removal.
The removal of an existing shower door will be at a minimum service charge of $150.00 depending on the length of time of the removal.
Warranties and Maintenance
All warranty claims are subject to inspection by Shower Door Wholesalers.
Shower Door Wholesalers warrants its hardware will remain free from defects such as tarnishing, discoloration, flaking and pitting for the lifetime of the shower door. If the hardware does fail to maintain its original finish during the warranty period, we will replace said hardware at no cost, however Shower Door Wholesalers will not be liable for any shipping or labor costs incurred in the replacement of the hardware.
Finishes may vary from time to time or have a different shade due to the use of different materials used per application. This is to be expected and not covered under warranty.
Never use an abrasive cleaner on our hardware. Many of the components are coated with clear lacquer that will be damaged if subjected to harsh, abrasive chemicals. Drying the hardware with a clean, soft towel on a daily basis is the best way to maintain it. If mineral deposits form on the hardware, mix a couple of drops of liquid soap (such as Ivory or similar) into a cup of warm water. Clean the hardware using a soft non abrasive cloth, rinse thoroughly with clean warm water and dry.
This warranty does not cover damage to the hardware resulting from negligence, misuse, abuse or accident occurring after installation, hardware which has been scratched or abraded or hardware that has been removed by somebody other than an authorized Shower Door Wholesalers representative.
Hinges are greased at the factory for a quiet trouble free operation. If squeaking occurs after installation, we suggest using a small amount of 3 and 1 oil. Do not use any lubricating sprays such as (WD-40).
If any hardware or glass becomes loose or needs adjustment within one year of the installation by Shower Door Wholesalers will repair it at no charge to the purchaser. After one year the purchaser will agree to pay a minimum service charge of $125.00 depending on the length of time of the repair.
Ultraclean Glass Coating
Limited Lifetime Warranty for UltraClean Glass Coating
UltraClean coated glass shower doors are guaranteed to remain more water repellent than regular glass for the lifetime of the glass as long as basic manufacturer maintenance recommendations are followed and no harsh or abrasive cleaners are used. The patented nano-technology chemically bonds to the glass and creates a patented, protective film that when properly applied by an authorized applicator, is guaranteed not to haze, chip, crack, peel, or discolor for the lifetime of the glass.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OF ANY KIND INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COMPANY SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT. NOTE, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MIGHT NOT APPLY TO YOU AS THE ORIGINAL PURCHASER. THIS LIMITED WARRANTY GIVES THE ORIGINAL PURCHASER SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. SHOWER DOOR WHOLESALE SHALL BE THE SOLE JUDGE AS TO WHETHER BASIC MANUFACTURER MAINTENANCE RECOMMENDATIONS HAVE BEEN FOLLOWED, AND IF IN COMPANY’S JUDGMENT THE PRODUCT FAILURE HAS ARISEN FROM IMPROPER MAINTENANCE OR FAILURE TO FOLLOW COMPANY’S RECOMMENDATIONS, THEN COMPANY SHALL BE RELEASED FROM ANY OBLIGATION OR LIABILITY UNDER THIS LIMITED WARRANTY.
All payments are made via credit / debit card. Payments for shower doors are accepted online when placing the order. If there is a balance due to an upgrade or any other unforeseen circumstance, the remaining balances must be satisfied in full prior to the completion of the installation by Shower Door Wholesalers. If balance is not satisfied, SDW will not deliver or install shower door.
Please note that SWD does not collect sales tax on any of its sales withing the state of Illinois.
Limitation of Liability
Our liability to buyer, whether in contract, in tort, under any warranty, in negligence or otherwise, shall not exceed in any case the return of the amount of the purchase price paid by buyer and under no circumstances shall we be liable for special, indirect or consequential damages. The price stated for the goods is consideration for limiting seller’s liability. No action, regardless of form, arising out of the transaction between seller and buyer may be brought by buyer after the date of goods received. Without limitation of the foregoing, in no event will we be responsible or liable for (a) penalties or penalty clauses of any description, or (b) indemnification of buyer or others for costs, damages or expenses arising out of or related to the goods.